FAQ

Q. How does Imported Food Shop Website work?

A. As a visitor or a registered user of the site you can browse our website anytime and can check all products based on categories, if you like any product to buy from our website then just click ‘Add to bag’ button below the product image, then the product will be added to your cart / bag and this way you can add all your required products from our website and then you have to check your cart page by click on cart link which also showing your total order amount. You have have to go Checkout page to confirm the order by typing your name / email / phone / address, so our delivery person can deliver your products to your address.

Q. How is about delivery coverage and cost?

A. Usually inside Dhaka city you have to pay 100 BDT and outside Dhaka city have to pay 150 BDT, which will be added with your total order amount. Though some times we have different campaign program when you can get free home delivery by ordering a minimum amount.

Q. How can I contact with your office staff?

A. You can email at support@importedfoodshopbd.com, or you can call 013 1468 32 32 to talk to us.

Q. How is about delivery time after ordering through your website?

A. Usually inside Dhaka we delivery next day when you order or sometimes we have same day delivery if order is placed before 12 PM of the day. Outside Dhaka city we delivery within 3 working days.

Q. How can I know when my order will be delivered?

A. A delivery person will call you about your order. So before delivery your order someone from our staff / delivery person will contact with you.

Q. How will I pay?

A. Currently we accept only Cash On Delivery ( COD) & bKash, so when you receive your ordered products then you have to pay cash on delivery person or bKash.

Q. How can I cancel my order?

A. You have to call immediately at our contact number 013 1468 32 32, or just send an SMS at our number mentioning your order number which you should receive at your email when you confirm order.

Q. How is about out of stock products?

A. Since we do import products directly and it may take some times to reach shipment at our Country’s warehouse. So please let us know your requested product names at our email support@importedfoodshopbd.com, when products will be available at our warehouse, our staff will contact with you and let you know the availability of your products.

Q.How is about your policy of not receiving my order at my doorstep?

A. You will check our products in front of our delivery person and you can easy return all products to them if you don’t like them or if you have any confusion about your products. We always respect your likings.

Q.  Can I order over the phone?

A. Yes you can also order through calling our phone number 013 1468 32 32

Q. What about your products quality?

A. We are very serious and sincere at the same time to deliver premium products to all our users. We do import directly the best quality products.

Q. How is about your product warehouse?

A. We do store / keep products in Dhaka based warehouse and we do delivery all products from our warehouse.